Predictive Dialers

"Dialer @ Rs25/hr... or Free!"

Hosted Vs Inhouse Dialer

Hosted Dialer @ Rs25/hr!

• Hosted dialers at Rs25/hr with no monthly minimum charge.
• No setup cost - Zero Capex
• Your online console has a page to start and stop your dialer
• Dialer can take maximum of 12 agents at 2.5 dialing ratio
• More than 12 agents can be serviced by starting multiple dialers
• Perfect for startups, special purpose campaigns, pilot campaigns
• Dramatically lower bandwidth cost
• We have a page on hosted dialers and a demo, click more info

Inhouse/Onsite Dialers - Free!

• Onsite Dialers along with hardware.
• Free with purchase of minutes
• Option 1: Rs13,500 minutes/agent for a year, minimum 20 agents
• Option 2: Rs19,500 minutes/agent for three years, minimum 20 agents
• Option 3: Rs39,000 setup and Rs8,000/month, 30 agents, no minutes
• Buyback available for existing dialer server if any
• Dialer can be used with any minutes service provider

Dialer Requirements

Apart from the dialer we give, you need the following:
• Desktops with firefox browser for each agent. See solutions we provide for this
• Softphone and head set for each agent. Use X-Lite®. Its free!
• Hardphone for each agent as alternative for Softphone.
• Hardphone = ata or channel bank + dial pad + headset. See ata we provide
• Bandwidth of 75kbps/agent. This must be a leased line.
• Bandwidth requirement for hosted dialer is much less. See reason here
• Bandwidth must not be shared with data downloads/uploads
• Dialer operator with past experience in administering dialers
• Codec on agent phone is G711 for onsite dialer and Speex for hosted dialer
• Administration manual is optional, charged separately at Rs5000

Dialer Features

• Based on Vicidial®, the world's most popular dialer
• Hosted and Inhouse dialers are functionally same, easing migration
• Inbound, Outbound and Blended call handling
• Outbound agent-controlled, broadcast and predictive dialing
• Full USA FTC-compliance capability
• Web-based agent and administrative interfaces
• Ability to have agents operate remotely
• Integrated call recording
• Three-Way calling within the agent application
• Scheduled Callbacks: Agent-Only and Anyone
• Scalable to hundreds of seats
• Open-Source AGPLv2 licensed, with no software licensing cost

Full Dialer Feature List

• Ability for an agent to call clients in succession from a database through a web-client
• Ability to display a script for the agent to read with fields like name, address, etc. filled-in
• Ability to set a campaign to auto-dial and send live calls to available agents
• Ability to dial predictively in a campaign with an adaptive dialing algorithm
• Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
• Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
• Ability to open a custom web page with user data from the call, per campaign
• Ability to autodial campaigns to start with a simple IVR then direct to agent
• Ability to broadcast dial to customers with a pre-recorded message
• Ability to park the customer with custom music per campaign
• Ability to send a dropped call to a voicemail box per campaign if no agent is available
• Ability to set outbound CallerID per campaign
• Ability to take inbound calls grabbing CallerID
• Ability to function as an ACD for inbound and fronter/closer verification calls
• Ability to have an agent take both inbound and outbound calls in one session(blended)
• Ability to start and stop recording an agent's calls at any time
• Ability to automatically record all calls
• Ability to manually or automatically call upto two other customer numbers for the same lead
• Automatically dial unlimited numbers per customer until you get an answer
• Ability to schedule a callback with a customer as either any-agent or agent-specific
• Ability in Manual dial mode to preview leads before dialing
• Ability for agents to be logged in remotely anywhere with just a phone and a web browser
• Faster hangup and dispositioning of calls with one key press (HotKeys)
• Definable Agent Wrapup-time per campaign
• Ability to add custom call dispositions per campaign
• Ability to use custom database queries in campaign dialing
• Recycling of specified status calls at a specified interval without resetting a list
• Dialing with custom TimeZone restrictions including per state and per day-of-the-week
• Dialing with Answering Machine Detection, also playing a message for AM calls
• Multiple campaigns and lead-lists are possible
• Option of a drop timer with safe-harbor message for FTC compliance
• Variable drop call percentage when dialing predictively for FTC compliance
• Internal DNC list can optionally be activated per campaign
• All calls are logged and statuses of calls are logged as well as agent time breakdowns
• Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
• Agent phone login balancing and failover across multiple ViciDial servers
• Several real-time and summary reports available
• Real-time campaign display screens
• 3rd party conferencing(with DTMF macros and number presets)
• 3rd party blind call transfer
• 3rd party conferencing with agent drop-off
• Custom Music-On-Hold and agent alert sound for inbound calls
• Estimated hold time, place in line, overflow queues and several other inbound-only features
• Skills-based ranking and call routing per inbound group(queues) and campaign
• Queue Prioritization per campaign and inbound group
• Single agent call queueing
• Ability to set user levels and permissions for certain features and campaigns
• Ability for managers to listen-in on agent conversations
• Ability for managers to enter conversations with agents and customers
• Ability for agents to select a Pause Code when they are not active
• Ability for agents to control volume levels and mute themselves
• Agent shift enforcement by day and time, defined per user group
• Full QueueMetrics-compatible call logging, inbound and outbound
• Several Vtiger integration features: user-sync, account-sync, data interconnection
• Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
• Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
• Lead import web-based API
• Web-based data export utilities
• Separate Time-clock application to track user work time
• Web-based administration
• DID, phone and carrier trunk provisioning through the web interface